Sale support

PRIZMA assures that all shipments are tested, inspected and carried out under ISO system and its quite restrictive regulations. Once any problems occur due to imporper inspection or poor packaging, PRIZMA would take immediate action without delay after receiving such complaint from the consignee.

Incoming inspection of delivered goods should be performed immediately upon arrival to the consignee warehouse in order to determine possible deviations between ordered and delivered goods in the term of quantities and quality. Also, quality inspection should determine if any package is missing, defected or damaged and in written form inform PRIZMA on the final findings not later than within one week from the date of goods arrival.

PRIZMA provides appropriate education/training to the consignee technical staff and product presentation to the sales personnel. Method of education/training/presentation will be agreed in communication with the business partner.

PRIZMA guarantees that all delivered products would be free of defects in material and workmanship for 24 months from shipment date. The warranty does not extend to any of delivered products which would be subject either to 1) misuse, neglect, accident or abuse 2) improperly repaired or altered or modified in any way and 3) used in violation of user manual furnished by PRIZMA.

Should any technical issue appear within the warranty period, PRIZMA would react immediately upon receipt of claim notice by sending parts for the product repair. The parts would be delivered for free at CPT delivery term. In case the product can not be repaired, PRIZMA would issue a credit memo with immediate effect. Should any technical issue appear within the warranty period, PRIZMA would react immediately upon receipt of claim notice by sending parts for the product repair. The parts would be delivered for free at CPT delivery term. In case the product can not be repaired, PRIZMA would issue a credit memo with immediate effect.

And the end of each business year, PRIZMA would collect feedback information from its business partners and decide on how to improve the quality of the products and services provided, if required.